warranty

the noteBook eXchange limited warranty applies to every one of our refurbished laptops. Parts and labor are covered for 90 days. The warranty period will be reflected from the date you actually receive your laptop.
Every refurbished laptop computer that leaves our premises has been thoroughly evaluated and tested. This includes an extensive examination of all hardware components, a complete performance test, before cleaning each laptop for optimum appearance.

REQUESTING WARRANTY SERVICE
To request Warranty Service, you must contact the noteBook eXchange within the warranty period and inform us about the problem. To do so, please email us at service@noteBook-eXchange.com
Once you contact us, we will first try to remedy the situation. In most cases a simple solution is close at hand. However, if we determine that Warranty Service is required, the noteBook eXchange will issue a Return Material Authorization (RMA) number.
the noteBook eXchange will not process any warranty claim that has not been issued an RMA number. Any items received without an RMA number will be returned.
You will then need to send the item back for repair.
Please be aware that you are responsible for the payment of shipping the item back to us on all warranty claims. Shipping charges are non-refundable.
You may choose any means of return shipping you wish. Obviously the quicker it gets to us, the quicker we can perform the warranty service.

Sending your return package:
Please follow the instructions below to ensure the safe transit of your laptop computer:

Safely pack the laptop and all the accessories into the original box in which it arrived. Please make sure that there is ample protective material around the laptop and any accessories.
Write the RMA number on the outside of the box. Please note that we do not accept shipments without an RMA number. Packages that arrive without the RMA number will be returned.
Call a carrier or drop off the box at the nearest shipping facility. We suggest you use FedEx, UPS or DHL to ship the laptop back to us. These companies provide you with a tracking number at the time of shipping so please keep that number as a proof that you sent the laptop back to us.
Make sure that you insure the laptop for the amount of your original purchase price. It is your responsibility to make sure that we receive the laptop and that it arrives without any physical damage. If it gets lost or stolen or gets damaged during shipping, the insurance is the only way to get reimbursed.
All RMA’s must include buyer’s name, brief description of problem and return address.

Upon receipt of your laptop, it will be evaluated and tested for the specific problem you described. It will be at the sole discretion of the noteBook eXchange as to whether we repair or replace the laptop or it’s respective parts, peripherals or accessories.
We aim to resolve all warranty claims within 72 hours of the laptop being received by us.
Once the warranty service is performed we will return your laptop by UPS Ground (within the United States ) at our expense. You are welcome to request a more expeditious service, though you will be billed for the difference in shipping costs.
the noteBook eXchange warranty does not cover hardware or other peripherals attached to the laptop except for those already supplied at the time of purchase. Likewise any software or operating system not already pre-loaded onto your laptop at the time of purchase is not covered by this warranty. As you would expect, the noteBook eXchange does not take responsibility for any physical damage that occurs after you’ve received your laptop. We do not warranty batteries length of charge. There is no test that will determine how much life a used battery has left. Therefore we do not test, warranty or replace laptop batteries.

We understand that sometimes your needs change and the laptop you purchased no longer meets your requirements. If that's the case, please don't hesitate to email us and ask about the upgrade possibilities. Based on the time you've had the laptop we'll calculate its value and you can then return it for credit towards a future purchase. Please note that the same shipping conditions apply as described above.

Legal Disclaimer; In buying our products the buyer agrees that in the envent of any legal actions, the county of jurisdiction is Tift County, the county seat of Tifton Ga. 31794

For all Returns, please note:

And finally, we just would like to let you know that we will make every effort to provide complete customer satisfaction. Even for warranty, upgrades or returns you can expect our same level of outstanding care and attention. We stand behind our products and we’re 100% committed to delivering world-class service.

Thank you for buying from the noteBook eXchange. You'll be very happy with our products.